FREQUENTLY ASKED QUESTIONS
1) Is Renting expensive?
Rental is a competitive method of using funds. It is easier, faster and more convenient than borrowing money. Moreover, it allows your business to grow by freeing up working capital for general expenses, inventory and any unforeseen emergencies. Also updates you with the latest technologies. It increases your profitability by helping you to cut on your cost on un-wanted assets for short terms projects. Helps in reducing your AMC cost. It is definitely a very cost effective measure than buying products for temporary uses.
Some of the Factors that the Rental Pricing depends on:-
- Quantity
- Rental Duration
- Location
- Technical Specifications
- Availability
2) Who can Rent from IndianRenters?
Anyone and Everyone can Rent IT, AV Products, DSLR Cameras, Mobile Phones, Security & Medical Equipment from us. Our customer base includes:-
- MNC’s / Big Corporate Companies
- Small Businesses / Partnerships / Limited Companies
- Charities / Public Bodies / Government Associations (Schools, Councils etc)
- Individuals / Startup Companies etc.
3) What IT equipment can I rent?
Your first step should be to visit our Website where you can find a wide range of the products we provide on Rental Basis. You can Rent Each and Every Product that we have in our Catalogue. You can Rent Desktops, Laptops, Workstations, Servers, Storage, Printers, Tablets, Mobile Phones, DSLR Cameras, Apple Products ranging from iMac, Macbook, iPad, Apple Watch etc. and Medical Equipment. To see all the Products that we provide on Rental, please click on Rental Products.
4) What if I don't see what I require?
If the product you need is not on the Website then please call us and speak to our sales executive, as we keep on adding new Rental Products.
In addition we are always looking to expand our product range so just because you do not see it does not mean we cannot provide it. Call us, let us know about your requirement, duration of the requirement and we will try and help.
5) Can I customize the Product as per my choice?
For most of our Products we provide customisation. AAA Rental LLP may be unique in that, as we design and build many of our products ourselves. This flexibility allows us “custom design” or modify our products to meet many of our client’s requirements. Although there are a few Products that can’t be customised.
6) Can I get additional software?
IndianRenters primarily supplies IT Hardware only. Due to the vast range of software available and options we do not provide software other than the basics operating system i.e. Linux or DOS bootable HDD. Although, we do provide Microsoft 365 on subscription basis. For further information please visit our Software on Rent Page.
7) What information do you require to provide a quotation?
In order to provide an accurate quotation we need:
- Your details – Name, company, E-Mail, Tel number and Web Address.
- Equipment requirements such as:- Specifications / Duration / Quantity.
- These are the three major criteria’s we look upon.
8) Why do you need all this information?
We need all this information so that we can:-
- Share the best possible customised quotation with you.
- Contact you even if one or two methods of contacting you doesn’t work.
- Trust you, your company and it ensures that we have more confidence in the fact you actually exist and are a legitimate customer.
- Safeguard our Company because unfortunately renting out highly attractive portable pieces of IT equipment makes us target for any number of illegal activities and individuals whose main aim is to relieve us of our equipment.
9) Can I rent for any period I choose?
OFCOURSE!! You can Rent any Products for Daily, Weekly, Monthly and Yearly Basis. We specialize in renting for both short term & long term needs. The minimum Rental is for one day going up to a year.
10) What information will be in the quote?
Our quote normally contains:-
- Pricing
- Specification
- Delivery/Collection cost
- Terms & Conditions
11) Why is short term rental expensive as compared to long term rental?
With any rental, whether its for a day, a week, a month or more we have a fixed overhead cost for getting the equipment prepared, raising paperwork, dispatching, invoicing and checking equipment on return. With a short term rental these costs are spread over a very short period, on a long term rental these are over a far longer period.
If a competitor is offering you short term rental at very low rates then you should ask yourself what sort of support service he can offer? Our fixed costs represent a realistic charge based on maintaining considerable resources of staff and equipment to support our customers. If others offer lower costs then perhaps you will be receiving a lower stand of service.
12) Can I get Insurance cover for equipment during rental?
No, unfortunately due to present legislation we cannot provide any form of insurance cover for items on rental. This is an area we are constantly looking at and some level of service may be available in the future.
At present you should ensure that you have existing cover through your buildings/content policies or arrange specific cover with your insurance broker.
Remember you are responsible for safe keeping and return of our products. Failure to do so can result in charges for repair and/or replacement up to the full value of the product.
13) What are all these Terms and Condition?
When you rent equipment from us you are entering into a contract where you pay money and we provide services. As with any contract the terms and conditions are there so both parties know what to expect from each other.
It is up to you, to be aware of these terms and conditions, if you have any specific questions regarding these please ask our sales staff before placing your order. Please click and read the Terms and Conditions.
14) What about GST on Rental Products?
GST is not included as part of the monthly rental charges. GST will be charged extra as applicable depending upon the Products.
15) How do I place an order?
Orders are normally confirmed by E-Mail or P.O. This confirmation should include:-
- Details of equipment and/or quote number.
- Delivery & collection address.
- Confirmation of method of payment.
16) How do I pay for my order?
A number of different methods are available-
- Account holders (Existing Customer) – If you have an existing Credit account then confirmation in writing and/or a purchase order number is sufficient along with details of requirements, delivery address etc.
- Payment by Credit card – This is often the quickest and easiest method and is ideal for short term rental, Paytm etc.
- Payment by cheque – as above goods will not be shipped until cheque has cleared our account or IMPS, NEFT.
- COD – Cash at the time of Delivery.
17) What if you cannot supply the products I need?
If at point of order we cannot supply the items required we will try and substitute these with an alternative product of equal or higher specification. This will be at no additional cost to you.
In the majority of cases once an order is placed and availability is confirmed there should be no problems. However circumstances can occur where even at this stage AAA Rental LLP reserves the right to supply a replacement product.
18) I need to cancel my order?
In case of cancellation of order, you have to pay the minimum rental, which depends on the quantity and duration of the rental product. For further clarification you may please speak to our Sales staff at that point of time.
19) Can I Repair/Modify/Upgrade the equipment that I have rented?
No alterations/repairs/upgradation or modification of any sort should be made without a written permission of AAA Rental LLP.
20) What to do if the rental equipment is totally broken / stolen from my end?
Where equipment has been stolen and/or damaged beyond repair then full replacement value of the goods will be charged to the customer.
Rental costs will be terminated as soon as you advise us, at which point payment is required for the equipment. If payment is not made then rental rates will continue until settlement is made in full.
No discount will be given to reflect any rental payment or age of equipment.
21) Can I extend my rental duration?
Yes, you can extend the Rental Equipment. You just have to contact us about 3- 5 days prior to the day of collection and inform us of the new collection date. We will then arrange collection for this revised date.
22) Can I return the equipment early?
If you wish to return the equipment before the end of the agreed rental term this can be arranged (Such is the flexibility of rental!), but in that case 50% of the remaining rental period will be charged.
23) What happens if I have a problem with my equipment?
You can Fill our Customre Support Form https://indianrenters.com/support/ You can also contact the Sales Person who provided you the Rental Product and convey your problems to them.
24) Does the rental support cover me if I catch a virus in my Rental Products?
As we do not provide any Software we do not provide support related to Viruses or Hacking. Anti-Virus Support is not covered under the standard rental support.
25) What happen if I loose my data during the repairing of the product in case of a default?
We recommend you to keep a daily backup of your data. The responsibility of your data is not covered under our repairing policy.It is recommended that you should take a back-up of your data before the equipment goes for repairing.
26) If I rent a printer, does it come with toner or ink?
Toner does not come with Laser Printer rentals. Toner can however be purchased as part of the rental.
27) I have many computers, how would I identify your products?
We give exclusive serial numbers starting from CDP/…/… on Computers/Laptops, and all our other products and accessories, identifying the sole and exclusive ownership thereof. You must not remove the Serial Numbers from the Rental Products without a written permission from AAA Rental LLP.
28) Do you sell ex-rental equipment?
Yes, we do sell our ex-rental equipment. For more information regarding this issue you can contact our sales staff for your requirement.
29) Can I buy a new IT / NON IT equipment from you?
Yes we do Sale Computers/Laptops/Projectors and other IT / NON IT equipments to our clients.
30) Do you also repair all these equipment?
Yes, we do repair all our rental equipment. For more information regarding this issue you can contact our sales representatives.
31) I have finished with the equipment, your service was fantastic and I will definitely use your Services again!
We always welcome compliments and these will be passed on to the engineers and admin staff who are not on the “front line”.
If we were that good do not hesitate to pass our name around and we look forward to assisting you in the future.
We appreciate you for your Patronage.