RENTAL POLICIES
1) Can I return items at the time of delivery ?
We guarantee that all products are functional and satisfactory upon arrival without sacrificing quality. Before dispatch, each piece of equipment or product undergoes a series of rigorous quality inspections. Nevertheless, you can return the product if it does not meet your expectations or has hardware issues. The products cannot be returned later if you or your representative (anyone receiving the order on your behalf) accept them at delivery time. Item returns will be restricted to those that exhibit significant defects or non-functionality. As the email contains the product details and specifications for all products, we cannot accept any returns based on these criteria.
Nevertheless, we can address specific genuine concerns during a phone contact, and we may be able to return items, provided they are identified at delivery time. Regrettably, returns are not permitted after you or your representatives acknowledge the delivery. The IndianRenters Team will only depart from your premises once you are satisfied with the order to guarantee that you do not encounter any issues.
2) Can I return few of the items before closure of the contract ?
It is possible to arrange for the apparatus to be returned before the conclusion of the rental period. This is the adaptability of rental situations. In such a scenario, 50% of the remaining rental period will be assessed. i.e., 50% of the difference between the agreed rental tenure and the actual rental tenure
3) How would I get my refundable deposit back ?
If a clean chit is issued after the product collection and inspection, there is no loss, breakage, or damage caused by negligence, fire, or water. All of your dues to IndianRenters have been paid, and the refundable deposit amount will be transferred to the account from which the initial deposit was received. The payment will be made via NEFT and credited to the account within three business days. The NEFT Details that are communicated should be in the name of the customer under whose name the order was submitted. If the customer desires to transfer funds to a different account, the necessary account information must be sent via email from the registered email address used to place the order.
Additionally, a written affirmation will be required at the time of return pickup, after which IndianRenters will not be responsible for any additional claims. Kindly ensure that IndianRenters is provided with the account details for the transfer. If there is any damage, the products will be inspected at IndianRenters’ premises to determine the cost. The cost of the damage will be alleviated by the refundable deposit that you have provided.
4) How and till when can I modify my order?
You can modify the items in your order up to two working days before the scheduled delivery date. The modification specifications can be sent to us via email or phone. ifications may result in changes to the delivery date and time. If you modify the ordered products, rent and deposit will be charged per new item. This is a non-transferable contract. You are prohibited from relocating items from the delivery address specified in this document to any other location as a customer and contract party. In the event of an address change, it is recommended that you notify IndianRenters at least two weeks in advance of the relocation. The relocation will only be conducted upon submitting the revised and new address evidence.
5) What is the procedure for cancelling an existing order ?
An order that has been delivered cannot be canceled. However, you may submit a cancellation request via email or telephone up to two business days before the scheduled delivery date. IndianRenters will determine the cancellation charges.